Ofqual has updated its information for students following the changes to how grades will be awarded. These documents include an updated version of the student guide to appeals, malpractice and maladministration complaints. Key points from this document are as follows:

For GCSEs, AS, A levels, EPQs and AEAs

  • Students cannot challenge their school or college under the appeals process on the centre assessment grades it submitted or their rank order positions.
  • Students cannot appeal because their mock result was higher than the grade they were awarded.
  • Students can ask their school college to check whether it made an administrative error when submitting information to an exam board, and to ask the exam board to correct any mistakes in the information it provided.
  • A school or college can appeal to an exam board on a student’s behalf if it believes the exam board made a mistake when it communicated their grades.
  • The deadline for appeals is 17 September.
  • Students can raise concerns about malpractice or maladministration with exam boards. Such allegations will not be subject to the deadline for appeals, to do this you will need to complete the complaints form which is available online in the exams section of the school website.
  • Students who wish to improve their CAG results may sit an exam in the Autumn and forms are available in the exams section of the school website.


Autumn Exam Series

There will be an opportunity for students who are unhappy with the grades they have received to resit their exams in the Autumn 2020 exam series. Please see this page for further information.


Useful Telephone Numbers

Exam Results Helpline - 0800 100 900

Ofqual - 0300 303 3344 (alternatively, email public.enquiries@ofqual.gov.uk)